Customer Service

Complaints

Briefing: All direct complaints will have a case with all details in regards to the complaint. Each complaint will be reviewed and a decision will be made that respects your polices. Per guidelines, person of contact will be briefed  and provided any details or information necessary. 

All  cases will be followed through completion and updated each step of the outcome process. Including ongoing contact with the customer, updates to the person of contact, and any 3rd parties.

All formal complaints will be answered professionally and via fax or email to the place of the complaint. Follow-ups will also be answered and assure all complaints are answered in their entirety Update notices will be provided to the person of contact with updates of status


Disputes

Briefing: All credit card disputes will be answered on time and with needed details to assure funds are returned to your business account. With direct access to your payment system, all receipts and details will be retrieved with no hassle or headache and will be monitored and responded to within your portal. Non-access is available as well but will require all disputes be emailed to me directly and will require to be faxed by you.

All canceled checks will be followed up with a direct call to the customer, followed by an attempt to collect payment. Should payment not be rendered. Further steps will be taken

All nonpayments will include a courtesy call followed by a non-payment notice. Should payment not be rendered  the non-payment can be sent to collections. If you are interested in formal collection from a debt collector simply confirm that you interested and information will be gathered to open a collection account. NO PAYMENT IS REQUIRED UNLESS COLLECTION IS SUCCESSFUL. Fees vary depending on amount and time in default.  To avoid fees simply enter the clause below to have those fees to be covered by the debtor "In the event that (Client Name) must retain a collection agency or law firm to collect past due balances owed to (Client Name), you agree to pay any and all collection agency fees, court costs, attorney fees or incidental costs associated with collecting."  


Refunds

Briefing: All refunds will include a refund waiver to customers to agree no negative reviews and no further seeking of compensation.An update to 3rd parties of resolution will also be required by the customer and confirmed by me.


Human Resources

Administration

help manage and prepare different human resources documents, help employees with issues that arise, facilitate employee onboarding and training

Recruiting and Staffing

sourcing candidates online, updating job ads. Interviewing, Screening, and more 

Training and Development

Recommends, designs, develops and implements innovative learning and development programs that support the full employment lifecycle, including onboarding, career development, wellness, succession planning, and management and leadership development.

Labor and Employee Relations

Advises managers and employees on sensitive labor and employee relations matters, including grievance and arbitration procedures, performance issues and disciplinary actions; advises and assists managers in identifying employee relations issues and determining appropriate course of action.

Business Administration and Management

Support

Providing office support including customer and employee support

Organization


Day to Day Operations

By adopting operational plans, carrying out performance evaluations, and supervising all daily activities, I strive to keep the business productive, efficient and organized at all times.

Strategy and Development

Manage strategic projects, organizing cross-functional teams, developing project scope, analyzing key issues, performing financial analysis, and identifying potential solutions and recommendations. Develop implementation plans to execute strategies and transition projects into business for execution, as appropriate.

Bookkeeping

Reporting and Records

Track and follow incoming and outgoing financial data.complete data entry, collect transactions, track debits and maintain and monitor financial records

Accounts Payable

Ensuring all due invoices, bills, and other financial responsibilities are handled in a timely manner.

Accounts Receivable

Ensuring all payments are received on time. Sending out invoices and reminders for upcoming payments to be received.

Payroll

Assist in ensuring proper payroll is set up. For sub-contractors, ensuring payments are made on time and providing 1099 at the end of the year. LLC's ensuring self-payments and business account is being properly used and managed

Personal Assistant

Elderly Assistant

Helping out with day to day task including, grocery shopping, scheduling appointments, finances, and more!

Appointments

I can assist in booking any appointments you need whether it be for the doctor, a car repair, or even reservations for your favorite restaurant. I won't forget your Furry Friends either!

Bill Payments

Track and pay monthly bills, expenses, and any other payments that need to be made. Parking tickets, fees, and more!

Traveling and Booking

Whether it personal or business, I can assist in finding car rentals, Flights, Hotels, and more. It can be for anyone you know. I can assist in scheduling important meetings and accommodations. 

Correspondences

Handling reading and researching any necessary topics. Properly routing correspondences for both personal and business life. Drafting letters and documents when needed.

Project Management

I can make your thoughts into a reality. Bringing the pieces together for your latest personal project. 

Event Planning

I can assist in planning and booking all the necessary staff for any event you like. Birthday Parties, Anniversaries, Graduations, and more.

Phone Calls and Mail

I can handle those calls you have put on the back burner and continue to avoid. I can mail out important papers, send out invites, Cards, and other tasks in this regard.